Education
The information you need to propel your business forward and fuel innovation.
At Hotec Operations, we believe education is a crucial component to creating a worthwhile and truly beneficial experience for attendees. Most importantly, these sessions provide buyers and suppliers with important insights for a more successful business; however, educational sessions also serve as great conversation starters during networking breaks, receptions and meals to facilitate authentic, quality connections. Learn more about the 2024 program below.
2024 Keynote Presentations
The Disney Difference: Achieving The Ultimate Customer Experience
United States Hotel Development Pipeline Overview with Forecasts
Meet the Speaker
Lou Mongello, Speaker / Host of WDW Radio
Lou Mongello, a former attorney, is a celebrated Disney expert and the founder of the award-winning WDW Radio podcast. An early innovator in podcasting and social media, Lou has authored numerous Disney-themed books and created audio tours, while also raising over $550,000 for the Make-A-Wish Foundation through his Dream Team Project.
Beyond Disney, he leads the Momentum workshop series, empowering individuals in brand-building and entrepreneurship. As a motivational keynote speaker, Lou captivates audiences worldwide with insights on customer service, leadership, and the magic of Disney.
Meet the Speaker
Bruce Ford, SVP & Global Director of Business Development, Lodging Econometrics
A leading expert in hotel development trends with in-depth knowledge of global markets and brands, Bruce Ford serves as senior vice president and director of global business development for Lodging Econometrics (LE). For more than 25 years, LE has been the trusted leader for providing Business Development Programs, lodging trend reports, hotel development intelligence with key decision maker contacts, forecasts, and unparalleled customer service.
Since 1995, Ford has collaborated with industry-leading hotel franchise companies, vendors & suppliers, ownership and management groups, wall street analysts, industry consultants, and many other companies. Ford has helped them develop business strategies and market penetration programs necessary for increased revenue and success.
A featured speaker and moderator on global hotel development trends at industry conferences worldwide, and various other industry webinars and podcasts. Ford is also a member of the Americas Lodging Investment Summit (ALIS) committee responsible to select the ALIS Development Project of the Year finalists for outstanding achievement in the Americas for hotel construction and design.
